Refund policy

Issue with your order:

If you are experiencing an issue with your order, please contact us as soon as possible so we can review your request and work towards a suitable resolution. Each case will be assessed individually, and depending on the circumstances, possible resolutions may include a partial refund, replacement, full refund, or store credit.

Please note that return, exchange, and refund requests must be submitted within 14 days of receiving your order. Requests made after this 14-day period will not be eligible for a return, exchange, refund, or other form of compensation.

 

Open Boxes:

At ShopShakz, we offer an Open Box option, allowing you to keep your orders with us for an extended period. This is ideal if you plan to place multiple orders and would like to combine them into one shipment, helping you save on shipping costs.

For Open Box orders, the 14-day returns and change-of-mind period begins once your full order has been received, rather than from the date your individual orders were placed.

If you choose to have your orders held as an Open Box, please ensure you contact us within 14 days of receiving your complete order if you wish to request a return, exchange, or refund.

Open Box orders may be held for as long as you need and are ready to ship. 

 

Return Shipping Costs:

Customers are responsible for all return shipping costs unless stated otherwise.

 

Customer Support:

We aim to respond to all emails within 72 business hours. Please note that response times may vary during holidays and busy periods. Enquiries regarding orders are to be made to shopshakz@hotmail.com